Your Salesforce running, improved and in expert hands
Technical and evolutionary support plans so Salesforce not only works today, but keeps generating value over time. Clear SLAs, team that knows your system.
Salesforce without support evolves backwards.
Users who find errors and have no one to call. Improvements that pile up without being implemented. Configurations that no one maintains. The team loses confidence in the tool and the CRM loses value.
With our support plans, Salesforce stays stable, continuously improves and the team has backup when they need it.
Let's talk about your operation
Fill out the form and we'll help you define the right support level for your team.
Choose the support level that best fits your operation
From essential support for continuity to a strategic scheme with 24/7 coverage and governance.
Essential
Silver Plan
The starting point to keep Salesforce running and the team with professional backup.
Coverage: M–F 9–18
SLA: 1 business day
- Incident resolution and configuration adjustments
- Operational continuity for daily work
- Basic integration and stability monitoring
- Portal, email and WhatsApp channels
Upon request
Request Silver proposalEvolutionary
Gold Plan
For organizations that need to keep Salesforce stable and evolve it with continuous improvements.
Coverage: M–F 8–20
SLA: 4 business hours
- Everything in Silver Plan
- Continuous evolution: processes, automation and reporting
- Quarterly roadmap focused on impact
- Support to improve adoption and real usage
- Slack channel included
Upon request
Request Gold proposalPremium
Platinum Plan
The most comprehensive level for teams that need priority response, governance and strategic vision.
Coverage: 24/7 (P1) + M–F 8–20
SLA: 1 hour (critical)
- Everything in Gold Plan
- 24/7 coverage for critical incidents
- Proactive monitoring and alerts
- Governance, audit and security
- On-call channel for P1
Upon request
Request Platinum proposalQuick comparison
| Silver | Gold | Platinum | |
|---|---|---|---|
| Coverage | M–F 9–18 | M–F 8–20 | 24/7 P1 + M–F 8–20 |
| Initial response | 1 business day | 4 business hours | 1 hour (critical) |
| Technical & corrective support | ✅ | ✅ | ✅ |
| Continuous improvement & evolution | — | ✅ | ✅ |
| Roadmap & strategic follow-up | — | ✅ | ✅ |
| Proactive monitoring & 24/7 | — | — | ✅ |
What does support cover?
Included in all plans:
- Salesforce configuration and customization
- Incident resolution and debugging
- Performance optimization
- Team functional training
Planned separately:
- New developments or custom projects
- Integrations with external systems
- Architecture changes or data migration
- New implementations
Frequently asked questions
What does onboarding look like?
1-week discovery, access setup, process documentation and initial team training to ensure a smooth transition.
What happens if I have a P1 at 2 AM?
Silver responds during business hours. Gold within 4 business hours. Platinum has on-call and responds within 1 hour, 24/7.
Can I change plans as my needs grow?
Yes. Plans are designed to scale. You can start with Silver and migrate to Gold or Platinum when your operation requires it.
Does evolutionary support include new developments?
No. Custom developments, complex integrations and new implementations are quoted separately as projects.
What support level does your operation need?
We help you define the right plan based on your criticality, coverage and evolution needs.