Technical and evolutionary support so Salesforce works, grows, and follows your business
With the closeness of a team that understands your operation and the strength of a technology partner, we accompany your Salesforce to keep it stable, useful and ready to evolve.
At AT Vault we believe Salesforce should work in favor of your team, not become another source of friction. That's why we design plans that combine technical support, continuous improvement and close accompaniment so your operation gains stability, clarity and the capacity to evolve.
Choose the support level that best fits your operation
From essential support to maintain continuity, to a strategic scheme for organizations that need priority response, governance and constant evolution.
Silver Plan — Essential technical support
The starting point to keep Salesforce operational, resolve incidents and sustain your team's daily work with professional backing.
Mon–Fri 9–18
1 business day
Includes:
- Agile incident resolution and configuration adjustments
- Operational continuity for the team's day-to-day
- Basic monitoring of integrations and general stability
Not included:
- New developments
- Integrations not covered by the plan
- Architecture changes
Gold Plan — Technical + evolutionary support
An option designed for organizations that need to keep Salesforce stable while also evolving it with continuous improvements, automation and value tracking.
Mon–Fri 8–20
4 business hours
Includes:
- Continuous evolution of processes, automation and reporting
- Accompaniment to improve adoption and real usage
- Quarterly roadmap focused on impact and priorities
Not included:
- Complex architecture changes
- Extensive custom projects
- High-complexity integrations outside scope
Platinum Plan — Comprehensive and strategic support
The most complete accompaniment level for teams that need priority response, close monitoring and a strategic vision for Salesforce evolution.
24/7 for critical incidents + Mon–Fri 8–20 for all other cases
1 hour for critical incidents
Includes:
- Priority coverage for critical environments
- Monitoring, governance and reinforced response
- Security, auditing and preparation for complex scenarios
Not included:
- Extensive custom projects
- Large-scale complex integrations
- Migrations or new implementations outside the plan
Quick plan comparison
| Coverage / Scope | Silver | Gold | Platinum |
|---|---|---|---|
| Business hours | Mon–Fri 9–18 | Mon–Fri 8–20 | 24/7 critical + Mon–Fri 8–20 |
| Initial response | 1 business day | 4 business hours | 1 hour (critical) |
| Technical and corrective support | ✅ | ✅ | ✅ |
| Continuous improvement and evolutionary | — | ✅ | ✅ |
| Roadmap and strategic monitoring | — | ✅ | ✅ |
| Monitoring, governance and 24/7 | — | — | ✅ |
Want to see the full detail?
To see the complete breakdown of service levels, response times and scopes, visit the SLA page.
See SLA levelsLet's make Salesforce work in your favor
We help you define the right support level based on your operation, criticality and evolution goals, so Salesforce not only works — it keeps generating value over time.