First response in seconds.
At any hour.
A support agent trained on your documentation responds on WhatsApp, Email and Slack — 24 hours a day, 7 days a week. Your team resolves the cases that really need a human.
Customer support has a scaling problem
That only gets worse as your company grows.
Customers waiting for a response
67% expect an immediate response on digital channels. If your team can't attend outside business hours, those inquiries are lost.
Messages scattered across multiple channels
WhatsApp, Email, Slack, Teams — each channel in a different tab. No unified history or team visibility.
Team keeps answering the same questions
80% of tickets are variations of the same 20 questions. Your team wastes time on what should be automated.
Your support agent can be live this week
In 30 minutes we'll show you how Vaulty is configured with your documentation and what cases it can resolve from day one.
How Vaulty automates your support
Your support agent learns from your documentation and responds in your company's tone.
The agent that always knows what to answer
You load your documentation — manuals, FAQs, policies, product guides — and the agent indexes it. From that moment, it responds to your customers using that information, in your company's tone, in the customer's language.
When a case exceeds its response capacity, it automatically escalates to a human agent with all the conversation context already available.
- ✓Responds in seconds, regardless of the time
- ✓Prioritizes cases by urgency and inquiry type
- ✓Escalates with full context when it can't answer
- ✓Learns from team corrections
- ✓Generates editable responses for the team to approve
All channels, one place
A panel that consolidates messages from all your channels: WhatsApp, Email, Slack, Teams and others. Your team sees all conversations in one place, with the agent's context and responses available to review or approve.
No jumping between tabs. No losing the thread of old conversations. No duplicating responses across channels.
WhatsApp Business
Slack
Microsoft TeamsHow a support case flows
From the customer's message to resolution — with and without human intervention.
Message enters through any channel
Agent searches the knowledge base
Responds automatically if it knows
Escalates to team if unable to resolve
Case closed with full history
Beyond reactive support
Vaulty can also anticipate problems before they arrive as tickets.
New customer onboarding
The agent guides new customers through the onboarding process, answers their questions and detects if they need additional help.
Proactive file monitoring
When a document arrives in Google Drive or OneDrive (like a form or contract), the agent processes it automatically.
Recurring ticket analysis
The Analyst reviews the week's cases, detects patterns and suggests documentation improvements to reduce future tickets.
Consistent multichannel responses
The same response, the same tone, on WhatsApp, email and chat — without your team having to coordinate what to say on each channel.